How long will it take to deliver my goods?
In stock items delivered directly from Go-Electrical are generally delivered within 2-3 working days. Some items are delivered directly from the manufacturer and their delivery times can vary.
Can you tell me what day and time I can expect delivery so I can take the day off?
We can provide a day or time specified delivery at extra cost but in general we will advise you by email when the items are dispatched. If you would like a more specific delivery day and time at the time of ordering please call and speak to one of our sales advisors.
What happens if the goods are faulty?
If you receive goods that are faulty, or have developed a fault under warranty please email Customer Support (customersupport@go-electrical.co.uk) with your order reference number, and a description of the fault, and you will be advised of the procedure to rectify the problem.
What happens if I change my mind?
If the item hasn't been shipped you can cancel your order and get a full refund. Once the item has been deliuvered you are still entitled to cancel your order within 7 days. As delivery costs are subsidised at Go-Electrical if you do decide to return your product you will be liable for all transport costs which can vary.Please see our full delivery policy for more details.
What happens if my goods arrive damaged?
When you sign for your goods you are signing for them as received in 'good condition'. If there is obvious damage you can refuse delivery. If there is slight damage to the outer packaging you should sign for goods as 'unchecked' and then inspect them. Please report goods damaged in transit within 2days of receipt by emailing Customer Support or phoning 0870 242 6020
Why do I need an account?
You do not need an account to buy from Go-Electrical however an account means you do not need to enter all you details the next time you buy. You can also log in and monitor the progress of your order.
I want to make a return?
If you want to make a 'no fault return' you need a Returns Autorisation Number which the Customer Support Team will issue for you. The Returns Authorisation Number is valid for 14days for you to return the item at your own cost. Once goods are back here in original external and internal packaging, with all accessories and instructions enclosed, un-used, and 'as new', we can issue a refund back to the payment card you placed the order with.
Why do you need my email address?
We need your email address in order to send your order confirmation and invoice. We do not issue an paperwork so you should supply an email address that you have access to as this is where we will send your proof of purchase.
We may supply your email address to Reevoo who supply independent product reviews for us. Please see our Privacy Policy for more information.
How can I pay?
We accept all major credit and debit cards including, VISA, Maestro, Solo, Mastercard, Delta, American Express, Diners Club and JCB.
My payment card has been declined, why?
There could be a number of reasons including information or insufficient funds. You should contact your bank for more specific information.
Do you deliver outside of the UK?
Unfortunately we do not